Contact Us

If you want to reach the editorial team behind Non Gamstop Casinos, the quickest route is email: [email protected]. We read everything that arrives, and we aim to reply to genuine reader enquiries within a couple of working days. This page explains what we can help with, what we cannot, and where to go instead when your question is really about a casino account, a stuck withdrawal or your own gambling.

One thing to be clear about before you write: we are an independent research and comparison publisher, not a casino, not a payment processor and not a regulator. We cannot see your account, release a balance, cancel a bonus or overturn a verification decision. Where your issue needs a casino or an official body, we will say so and point you in the right direction.

What to email us about

• Corrections. A bonus percentage has changed, a payment method has been withdrawn for British customers, a site no longer accepts GBP accounts, terms have been rewritten. Tell us what you saw and when, and we will check it against the operator's own published terms.
• Your own experience with a listed site. Slow withdrawal, an unexpected source-of-funds request, a cashout cap you did not spot, support that never replied. We do not publish reader stories as reviews, but patterns in what readers report do feed into which casinos stay on our lists.
• Questions about the guides. If something about wagering requirements, game contribution, maximum bonus bets or KYC is unclear, say which page and which paragraph. Unclear explanations are our problem, not yours.
• Commercial and partnership enquiries. Use the same address and mark the subject line clearly so it reaches the right person.
• Legal, privacy and takedown requests. Also by email, with enough detail for us to identify the page in question.

How we make money, and why that does not change what we write

Some of the casino links on this site are commercial. If you follow one and open an account, the publisher may receive a commission from the operator. That funding pays for the research; it does not buy a position in a ranking, a rating, or the removal of a criticism. Every operator we list gets the same treatment, including the drawbacks. If you ever think a page reads like an advert rather than an assessment, that is exactly the sort of message we want in the inbox.

Contacting a casino directly — and what to send

Account-specific problems have to go to the operator first. Every site we cover runs its own support, and most complaints procedures require you to exhaust internal support before escalating. Three of our top-ranked listings, with the kind of detail worth having to hand before you write to them:

Betmica

Betmica sits at the top of our table because its headline welcome package is the largest of the sites we track and its bonus terms are set out in reasonable detail rather than buried. The advertised offer is 570% up to £5,700 plus 270 free spins, available to new accounts only, subject to a minimum qualifying deposit, wagering requirements on both the bonus cash and the spin winnings, per-spin and per-bet caps while a bonus is active, and an expiry window after which the unconverted balance is removed. Read those figures on the operator's terms page before depositing, because a percentage that large is arithmetic, not generosity: the bigger the match, the more turnover you must produce to clear it. Limitation: a package of this size is realistically out of reach for a casual player within a standard expiry period, and our rating reflects the breadth of the offer and clarity of terms, not any measured outcome — it is an editorial score, not a customer-review average.

Kikibet

Kikibet earns its place for a comparatively straightforward sign-up structure alongside a large headline number: 350% up to £5,555 and 300 free spins, new players only, with minimum deposit, wagering and maximum-bet rules attached, and free spins typically released in daily tranches rather than all at once. For readers who mainly want slots and a GBP-denominated account, it is one of the easier offers to follow line by line. Limitation: staged free-spin releases mean the full 300 spins only materialise if you keep returning inside the release schedule, and spin winnings usually carry their own separate wagering. Check the game-contribution table too — table games and live dealer rounds often contribute far less than slots, or nothing at all.

Betninja

Betninja is the most restrained offer near the top of our list, and that is precisely why it is here: £1,000 bonus and 100 free spins for all new players is a figure a real bankroll can actually engage with. Smaller headline, smaller wagering burden in absolute terms, and a clearer path to converting bonus funds into a withdrawable balance. Limitation: the ceiling is low if you are a higher-stakes player, the free spins are likely restricted to named slots, and as with every site in this category there may be a maximum cashout applied to winnings derived from bonus funds. Verify that cap before you play.

Where the rest of the list sits

All offers are new-customer only and carry wagering requirements, minimum deposits, maximum bet limits while wagering and expiry dates. Ratings are our own editorial scores. Note the currencies: WinnerIsland, Smash Casino, Nightluck and Rivo advertise in euros and CoinPoker in dollars, so a GBP account may not be available and conversion costs can apply at both deposit and withdrawal. Full assessments sit on our non GamStop casino comparison.

Money questions we get asked most

Deposits at sites of this type are commonly made by debit card, bank transfer, e-wallet or cryptocurrency, with minimum deposits usually in the £10 to £20 range and a qualifying minimum often set higher than the site's floor for a welcome bonus to trigger. PayPal availability cannot be assumed at casinos outside the Great Britain licensing regime — check the cashier before you commit, rather than the marketing page. Withdrawals typically require the same method you deposited with where possible, and processing runs in two stages: an operator review period, then the payment network's own timeline. Cards and bank transfers are slower than e-wallets; crypto payouts can be fast but expose you to exchange-rate movement.

Watch for three costs that readers routinely miss: currency conversion when your GBP card funds a euro or dollar balance, payment-processor fees on certain methods, and weekly or monthly withdrawal limits that can stretch a large win across several payment cycles. And expect KYC — identity, address and, for larger sums, source-of-funds documents. Submitting those early, rather than at the point of withdrawal, is the single most effective way to avoid a delay.

What these casinos actually offer

The catalogues behind these brands generally break down into a few recognisable areas: slots, from low-volatility games with frequent small returns to high-volatility titles that pay rarely and heavily, with published RTP figures worth checking in each game's info panel; progressive jackpots pooled across networks; table games including blackjack, roulette and baccarat in both software and live dealer formats streamed from studios; and mobile play through browsers or apps. Software providers vary by site and lobby, and availability can change without notice. We do not publish game counts, because operator-quoted totals are rarely verifiable.

Most of these brands also run a sportsbook beside the casino, usually on a shared wallet so one balance covers both. That side offers pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets that carry their own conditions — minimum qualifying odds such as 1.80 or 2.00 are standard, and free-bet stakes are normally not returned with winnings. CoinPoker is the outlier here, built around poker rather than a conventional casino-and-sportsbook pairing. Casino bonus funds and sportsbook promotions are almost always ring-fenced from each other even on a shared wallet.

Regulation, eligibility and where complaints really go

You must be 18 or over to gamble, and UK readers should understand the distinction that governs everything on this site. The UK Gambling Commission licenses operators to advertise and offer gambling to consumers in Great Britain, and every Commission-licensed site must be integrated with GAMSTOP, the national self-exclusion scheme. Northern Ireland sits under separate gambling law, so "Great Britain" and "the UK" are not interchangeable terms here. Casinos not on GAMSTOP operate under overseas licences — Curaçao is the most common — and accepting a British customer is not the same thing as being authorised to serve one. The practical consequence: no Commission complaints route, no access to the Commission's approved alternative dispute resolution providers, and different consumer protections from those you would have on a domestic site. Ownership structures also vary, and can be harder to trace than on Commission-licensed brands.

So if you have a dispute, the sequence is: the casino's own support, then its published complaints procedure, then whatever dispute body its overseas licence names in its terms. We can publish a correction and reconsider a listing, but we have no authority over any operator. Our terms of use set out the limits of what this site is, and who writes it explains how the research is done.

If the message you want to send is about your gambling

We are not a support service, and it would be wrong to pretend otherwise. If gambling has stopped being something you control, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat available through its website. Registering with GAMSTOP excludes you from all Commission-licensed sites for six months, one year or five years, and it is free — though it has no effect on operators outside that regime, which is the whole point of this category and the reason blocking software at device or bank level is worth considering alongside it. Deposit limits, loss limits and account self-exclusion offered by individual casinos are worth setting on the day you open an account rather than later. Our responsible gambling guide goes through the options in more detail.

Writing to us so we can actually help

1. Name the casino and the page on lilbitslimited.co.uk you are referring to.
2. Include the date you saw the information or the transaction took place — UK format, e.g. 14/03/2026.
3. Quote the exact term or figure in dispute where you can.
4. Say what you have already done: support ticket raised, documents submitted, complaint logged.
5. Leave out passwords, full card numbers and identity documents. We never need them, and no legitimate operator will ask for them by email either.

Information on this page was checked on 26 September 2026 by Cara Nolan. Offers and terms change frequently and without notice, so treat the operator's own terms and conditions as the final word — and if you find something on this site that has fallen out of date, telling us is genuinely useful.